Ensure Hotel core standards are implemented and audited for consistency
Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions
Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met
Hire and train Housekeeping team to ensure a successful operation
Measure, interpret and evaluate teams working standards and correct where necessary
Ensure effective everyday communications, including coaching and performance management
Reviews & communicates arrival reports and VIP’s to ensure all special requirements are met or exceeded.
Oversees group business, reviewing and ensuring details of group resumes are met and serve as a liaison with the group organizers.
Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with Hotel. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
Responsible to balance operational, administrative and employee needs.
Responsible for ensuring consistency in exceeding guest service expectations (FHR Programs as a measurement tool).
Conduct regular meetings with all external contractor companies to ensure Hotel standards are consistently met, in a cost effective and efficient manner.
Controls and provides feedback on labour and operational expenses.
Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
Control all purchases for the department and is consistently aware of quality and cost
Control department labour costs while ensuring effective scheduling, vacation planning and department productivity, including leased labour.
Ensures effective utilization & productivity of all colleagues through staff planning, hiring & adhering to budget
Responsible for the annual budget and the annual linen requisition
Coordinate preventative maintenance programs with the Director of Engineering
Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy
Conduct regular Housekeeping Meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comments
Keep informed of the housekeeping standards of competitor hotels
Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Housekeeping colleagues.
Provides Guidance and motivation to the Housekeeping Team. Establishes and communicates on a daily basis with the Housekeeping Team. A strong commitment to Colleague Satisfaction.
Interact professionally with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
Ensure that all departmental reports and correspondence are completed punctually and accurately
Monitor and audit all Health & Safety aspects of the various Housekeeping departments, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene.
Has ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department. Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents
To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required.
To maintain appropriate standard of uniforms – hygiene – appearance – conduct of all staff.
Conduct regular audits and identify areas of development & training needs.
Ensuring consistent training of all staff and identification of training needs.
Accept responsibility for carrying out other management duties as requested by the Director of Operations
Minimum of 2 years management experience in Housekeeping is a requirement, preferably with a luxury hotel brand
Working knowledge of Property Management system Opera an asset
Proven hands on management style and ability to lead through example in all areas is essential
Proven ability to successfully lead, train and motivate colleagues is essential
Must be highly organized, energetic and possess the ability to get the job done
Strong administration, problem-solving and organizational skills
Dynamic, energetic, creative and thrives under pressure
Working knowledge of Outlook, Word and Excel
Previous exposure to Front Office an asset
The HR Company (HRC) is one of the leading provider of Recruitment and Human Resource Services in Azerbaijan. Operating since 1999, HRC has been built up on its core values of professionalism, efficiency and honesty.
With extensive experience in Recruitment and Human Resource Management, our expertise is available to assist you in reaching your goals.
Pullman Offices 1c. M.Mushfig Str. AZ1006 Badamdar, Baku, Azerbaijan
Office Tel: +994 (12) 437 27 72
Training and Cooperation hot-line +994 (55) 240 66 05